Shipping policy

MAISON ÉLÉGANCE

33 Boulevard du Général Leclerc – 06240 Beausoleil, France
Email: maisonelegancemonaco@gmail.com | Tel: 00 33 66 25 77 800

SHIPPING POLICY – MAISON ÉLÉGANCE

Last updated: 20 November 2025

At Maison Élégance, each order is handled with the same level of care, precision, and refinement that characterises our creations. This Shipping Policy outlines the conditions under which your order is prepared, dispatched, transported and delivered.

1. Order Preparation
Every order is prepared by our team with exemplary attention to detail.
Processing time: 1–3 business days, excluding weekends and public holidays.
During periods of high activity, preparation may require additional time.

2. Shipping Methods and Carriers
Maison Élégance collaborates exclusively with reputable logistics partners known for their reliability, traceability, and secure handling.

3. Shipping Fees
Shipping fees are calculated based on destination, service level, and parcel weight.

Luxury Packaging
Your piece is carefully prepared and paired with a Maison Élégance satin bag, ensuring optimal protection and refined presentation.

4. Delivery Timeframes
Delivery estimates are provided for guidance only. Maison Élégance cannot be held liable for delays, force majeure events, or issues caused by incorrect customer information.

5. Tracking Your Order
A tracking number will be sent once your order is dispatched.

6. Delivery Issues & Returns
Maison Élégance is not responsible for unclaimed parcels, refused deliveries, or incorrect addresses.

7. International Deliveries
Customs duties, import taxes, and administrative fees are the responsibility of the client.

8. Damaged Parcels
If your parcel arrives damaged, contact us within 48 hours at maisonelegancemonaco@gmail.com.

9. Contact
maisonelegancemonaco@gmail.com